Introduction
DeepCoreX ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deepcorex.com and use our services.
1. Information We Collect
Personal Information
We collect information you provide directly:
- Name and contact information (email, phone)
- Account credentials and profile information
- Course enrollment and learning progress data
- Payment and billing information
- Messages sent through our contact form
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (browser type, IP address, device type)
- Website usage data (pages visited, time spent, clicks)
- Cookies and similar technologies
- Location data (general geographic location)
2. How We Use Your Information
We use collected information for:
- Providing and improving our courses and services
- Personalizing your learning experience
- Communicating about course updates and news
- Processing payments and managing your account
- Analyzing website performance and user behavior
- Complying with legal obligations
- Preventing fraud and ensuring security
3. Data Sharing and Third Parties
We do not sell your personal data. We may share information with:
- Service providers (payment processors, hosting providers)
- Analytics providers (Google Analytics)
- Marketing partners (for promotional purposes only with your consent)
- Legal authorities when required by law
Important Note:
Third-party services may have their own privacy policies. We encourage you to review them. We are not responsible for third-party practices.
4. Data Retention
We retain personal data:
- Account information: For the duration of your enrollment plus 3 years
- Transaction records: For 7 years (legal requirement in Thailand)
- Marketing communications: Until you unsubscribe
- Website usage data: For 24 months
5. Your Privacy Rights
Under Thailand's Personal Data Protection Act (PDPA), you have the right to:
- Access your personal data we hold
- Correct inaccurate or incomplete data
- Delete your data (right to be forgotten)
- Withdraw consent to data processing
- Request data portability
- Object to direct marketing
To exercise these rights, contact us at privacy@deepcorex.com
6. International Data Transfers
Your data may be transferred to, stored in, and processed in countries other than Thailand. When we transfer data internationally, we implement appropriate safeguards including standard contractual clauses and your explicit consent.
7. Children's Privacy
Our services are not intended for individuals under 18 without parental consent. We do not knowingly collect personal data from children. If we learn we have collected data from a child without proper consent, we will delete it promptly.
8. Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Secure password storage with hashing
- Access controls and authentication
- Regular security audits
- Firewalls and intrusion detection
However, no security system is impenetrable. We cannot guarantee absolute security.
9. Cookies and Similar Technologies
We use cookies to:
- Remember your preferences
- Understand how you use our site
- Improve user experience
- Track analytics and performance
See our Cookie Policy for detailed information.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
For privacy concerns or requests:
- Email: privacy@deepcorex.com
- Email: contact@deepcorex.com
- Phone: +66 (81) 234-5678
- Address: 123 Digital Street, Bangkok 10110, Thailand
This Privacy Policy is effective from January 15, 2025, and applies to all users of deepcorex.com and our services.